• Creating and Delivering Effective Training

    The workshop models effective training by using a hands-on approach that and has participants learn by doing. Participants not only actively complete group exercises but also practice the delivery of training using real-life materials they bring to the workshop. There are two practice opportunities, one to practice facilitating a group session, the second to demonstrate how to handle questions and objections.

    • Facilitated Discussions
    • Individual and Group Activities
    • Practice Training Sessions
    • Role Play
  • At the completion of this workshop, participants will:

    • Identify characteristics of effective training
    • Learn 5 steps to creating and delivering effective training
    • Efficiently prepare for training sessions
    • Demonstrate how to conduct effective training using the following skills
    • Communicating Key Points and Instructions
    • Encouraging Participation
    • Handling Participant Questions & Objections
    • Checking for Understanding
    • Using Visual Aids and Props
  • Program Introduction 
    Covers the workshop objectives, agenda and participant expectations.

     Characteristics of Effective Training
    The definition of training versus education creates a framework for understanding the importance of using adult learning principles to design and deliver effective training. Participants discuss the characteristics of effective training through a small group activity.

    Instructor presents the following characteristics of effective training:
    • Focus on “real world” situations
    • Emphasis how learning can be applied
    • Relate learning to the participants’ goals
    • Acknowledge participants’ past experiences
    • Allow debate and challenge of ideas
    • Listen to and respect the opinions of participants
    • Encourage the participants to be resources to each other


    • Preparing for a Training Session
    Three steps are presented and discussed by participants:

    1. Review the Training Requirement
    2. Review the Content
    3. Develop a Training Plan

    For each step, checklists and outlines are provided. Participants analyze how today’s session illustrates the concepts. From their analysis, they learn to incorporate content, learning methods and training aids when completing their preparation.
    Participants review the sample training plans they have brought to the session and make notes on potential revisions.


    • Conducting Training
    Five facilitation skills are presented, discussed and reinforced through small group activities.


    • Communicating Key Points and Instructions

    1. Start with the big picture
    2. Break points into digestible chunks
    3. Make sure each chunk is understood
    4. Avoid distracters
    5. Use 80% eye contact
    6. Use visual aids


    • Encouraging Participation

    1. Use open and close-ended questions
    2. Provide reinforcement
    3. Use networking to involve the group
    4. Use polling
    5. Use summary statements


    • Handling Participant Questions & Objections

    1. Repeat the question or objection
    2. Defer it to the group
    3. Answer it directly
    4. Defer it totally
    5. Acknowledge the right to question or object


    • Checking for Understanding

    1. Ask open-ended questions
    2. Use practice activities
    3. Ask how training content can be applied


    • Using Visual Aids and Props

    1. Use them to clarify, illustrate, or gain group input
    2. Create them as aids, not substitutions, for your presentation
    3. Make them readable and appealing

    A skilled facilitator and organization development consultant, has over 25 years of experience helping private, public sector, and not-for-profit organizations implement training and development initiatives that produce results. In addition to an educational background in Psychology and Adult Education, Mimi is certified to use a variety of tools such as the Career Architect, Myers-Briggs Type Indicator, “I Speak Your Language”, and Change Style Indicator. As a national speaker at the ASTD (American Society for Training & Development) Conference, Mimi delivers their Training Certificate Program and their Designing Learning Program.

8:15 am - 3:30 pm
Location Kapok Hotel
16-18 Cotton Hill
St. Clair
Port of Spain TT
Hosted By TrainMar Caribbean
41 Carlos Street,
Port of Spain
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