The STAR Management System

The STAR Management System is a series of 20 Critical Business Skills training workshops. Each topic of the STAR Management System is a 1-day program of modules that can be completed in any order, separately, or in combination. Each module provides practical, how-to skills designed to immediately improve job performance.

Modules are organized under five categories:

  1. Manage Others
  2. Manage Communication
  3. Manage Team
  4. Manage Performance
  5. Manage Self


Learning Style

Each module provides practical, how-to skills designed to immediately improve job performance.

  • We will teach you skills that are immediately applicable to your job
  • Your workshop will be fun and entertaining; plus you will learn more than you ever thought was possible
  • You can expect a relaxed and non-threatening learning environment
  • We limit attendance to allow maximum participation and feedback



Each module contains ten learning outcomes. Participants will learn from an expert instructor who will:

  • Facilitate an active and engaging learning experience
  • Describe the importance of each outcome
  • Ask the class insightful questions to draw out learning
  • Conduct learning activities that include:
    • Brainstorming
    • Group discussions
    • Self-assessments
    • Practice exercises
    • Competitions
    • Role plays
  • Monitor the groups as they perform the activities
  • Give feedback to the participants on their performance
  • Debrief the learning activities and help participants determine how they will use the skill on the job



Participants receive a separate manual for each module. The manuals are designed as workbooks for the participants to use during the session and as a reinforcement tool to be used back on the job. Each manual includes:

  • Step-by-step instructions
  • Job aids
  • Checklists
  • Self-assessments



Our goal is 100% satisfaction from every client. We use the following consultative approach as part of our planning for each workshop:

  1. Meet with client to determine the scope of the engagement, including, delivery, timelines, and logistics decisions.
  2. Conduct an audience analysis to determine knowledge and skill level of participants.
  3. Confirm the module subjects intended for the target audience.
  4. Determine any customization requirements for each module.
  5. Identify client resources who will provide the requirements for inclusion in the modules.
  6. Roll-out the program based upon agreed-upon parameters.